How can we help?

U.S. shipping is free on orders over $60. Under $60, shipping is calculated at checkout. Your bag shows exactly how much more unlocks free shipping.

Orders are processed in 1–3 business days (Monday–Friday, excluding U.S. federal holidays), including expedited orders. Delivery time depends on the shipping method you choose at checkout.

We ship with USPS, UPS and FedEx from our warehouse in California. Please note UPS does not deliver to P.O. boxes.

Yes, expedited options are available at checkout.

We currently ship within the 50 United States.

Once your order ships, you'll get an email with a tracking number. You can also see your orders in your account.

If it hasn't shipped yet, email support@zomigems.com as soon as possible and we'll do our best to help.

You have 30 days after receiving your item to request a return. Items must be unworn or unused, with tags, in their original packaging, with proof of purchase.

Email returns@zomigems.com with your order number, the item(s) and the reason. If your return is accepted you'll receive an RMA number. Please include it in your package. Items sent back without an RMA can't be accepted.

Returns go to: Zomi Gems Returns, 6737 San Fernando Rd, Glendale, CA 91201.

Return shipping is paid by the customer. You can ship it back yourself, or request a return label and the label cost is deducted from your refund.

Once we receive and inspect your return, approved refunds go back to your original payment method within 10 business days. Your bank may take a little longer to post it. If more than 15 business days have passed since we approved your return, email returns@zomigems.com.

The fastest way is to return the item and place a new order for the one you want. Contact us if you need help.

Sale items and gift cards are final sale. Custom or personalized items can't be returned either. Questions about a specific item? Just ask.

Please inspect your order when it arrives and email support@zomigems.com right away so we can make it right.

Yes! Our handbags and accessories are designed specifically for children and tweens, with fun, fashionable, age-appropriate styles made from child-friendly materials.

Yes. Our products are designed with kids in mind and made with child-friendly materials that meet applicable safety standards.

Kids' handbags and purses, crossbody and belt bags, wallets, necklaces, bracelets, sunglasses, hair accessories, jewelry boxes, and our exclusive Barbie™ and Hot Wheels™ collections.

Yes, we launch new seasonal collections throughout the year. Join our email list to see them first.

Yes. Zomi Gems is an official Mattel licensee: every Barbie™ and Hot Wheels™ piece is designed by our family and approved by Mattel.

Every Barbie™ bag has a wallet in the same print, and every Hot Wheels™ print comes as a sling, belt bag and wallet. Shop them as sets on the Barbie™ and Hot Wheels™ pages.

Yes, these are exclusive, limited-edition collections.

Major credit cards, Shop Pay, Apple Pay, Google Pay and PayPal.

Of course. Enter the recipient's address at checkout and add a gift message. Perfect for grandkids, nieces and birthday parties.

Absolutely, they're made for birthdays, holidays, dance gifts, party favors and special occasions.

Join our email list for 10% off your first order.

Yes, we work with boutiques, gift shops and retailers. Apply for a wholesale account. Minimums may apply depending on the order and collection.

Yes! Retailers can shop select collections on our Faire shop.

Email support@zomigems.com, call (747) 999-5905, use our contact form, or message @zomigems on Instagram or Facebook. We reply Monday–Friday during business hours.