FAQ
Zomi Gems – Frequently Asked Questions (FAQ)
What is Zomi Gems?
Zomi Gems is a family-owned children’s accessories brand based in Glendale, California. We design fashionable and fun accessories for kids, including handbags, wallets, jewelry, hair accessories, and more.
What products does Zomi Gems sell?
We offer a wide range of kids’ accessories, including:
- Kids handbags & purses
- Crossbody bags
- Wallets & coin purses
- Bracelets & accessories
- Hair accessories
- Licensed collections & seasonal styles
Are your products safe for children?
Yes! Our products are designed with kids in mind and are made using child-friendly materials that meet applicable safety standards.
Why Shop With Zomi Gems?
- Family-owned business
- Trendy & unique kids accessories
- Boutique-quality designs
- Worldwide shipping
- Fast order processing
- Loved by kids & parents worldwide
Orders & Payments
What payment methods do you accept?
We accept major credit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other secure payment methods available at checkout.
Can I cancel or change my order?
If your order has not shipped yet, please contact us as soon as possible at our customer support email. We will do our best to accommodate changes or cancellations.
How can I track my order?
Once your order ships, you will receive a tracking number via email so you can follow your package’s delivery status.
Shipping Information
Where does Zomi Gems ship from?
All orders are shipped from our warehouse in Glendale California, USA.
Do you ship internationally?
Yes! We proudly ship worldwide.
Are there any international shipping restrictions?
Certain licensed collections, including Barbie™ and Hot Wheels™, may have shipping restrictions and may not be available for international delivery.
Which shipping carriers do you use?
We ship using trusted carriers including:
- UPS
- USPS
- FedEx
- DHL (for select international orders)
How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping times vary depending on the destination and shipping method selected at checkout.
Do you offer expedited shipping?
Yes! Expedited shipping options are available during checkout.
Will I be charged customs fees or import taxes?
International customers may be responsible for customs duties, taxes, or import fees depending on their country’s regulations.
Returns & Exchanges
What is your return policy?
We accept returns for unused items within our return window. Items must be returned in original condition with tags attached.
How do I start a return?
Please contact our customer service team with at support@zomigems.com:
- Your order number
- The item(s) you would like to return
- Reason for return
Do customers pay for return shipping?
Customers may:
- Ship the item back using their preferred shipping method, or
- Request a return label, with the shipping cost deducted from the refund.
Can I exchange an item?
If inventory is available, we may be able to offer exchanges. Contact us for assistance.
Wholesale Questions
Does Zomi Gems offer wholesale?
Yes! We offer wholesale opportunities for boutiques, gift shops, and retailers worldwide.
How can I apply for a wholesale account?
Please visit our wholesale section or contact us directly for information about opening a wholesale account.
Do you sell on Faire?
Yes! Retailers can shop select collections through Faire.
Is there a wholesale minimum order?
Wholesale minimums may apply depending on the order type and collection.
Product Questions
Are your bags designed for kids?
Yes! Our handbags and accessories are specifically designed for children and tweens with fun, fashionable, and age-appropriate styles.
Do your products make good gifts?
Absolutely! Zomi Gems accessories are perfect for birthdays, holidays, dance gifts, party favors, and special occasions.
Do you release new collections?
Yes! We regularly launch new seasonal collections and trend-inspired accessories throughout the year.
Customer Support
How can I contact Zomi Gems?
You can contact us through the contact form on our website:
Contact Zomi Gems
What are your customer service hours?
Our team typically responds Monday–Friday during standard business hours.